Shipping policy

**Logistics and Distribution Policy**

**Last updated: [November 12, 2025]**

Thank you for choosing [HIBAES]! We are committed to providing you with high-quality products and efficient delivery services. Please read our logistics policy carefully for detailed information about order processing, shipping, customs duties, lost packages, etc.

 **1. Order processing time**

* All orders will be processed within **[for example: 1-2]** working days after your successful payment (excluding weekends and statutory holidays).
* Order processing includes: order review, inventory inspection, packaging and shipment preparation. During promotions or peak seasons, the processing time may be slightly extended, and we will inform you through website announcements or emails.

 **2. Delivery areas and carriers**

*We currently provide shipping services to customers worldwide. Our main international carriers include **[For example: DHL, FedEx, UPS, EMS, Yuntu Global Special Line Registration (standard express general cargo) special line, etc.]**.
* Specific delivery areas and shipping costs will be automatically calculated at checkout based on your address and selected delivery method.

**3. Delivery time**

The delivery time is **order processing time** + **logistics in transit time**. The following is the estimated delivery time (from the date the order is sent):

* **Standard delivery:** **[Example: 10-20 working days]**
* **Express Service:** **[Example: 5-10 working days]**

**Please note:**
* The above timeliness is an **estimated time**, **not including order processing time**.
* International transportation may be delayed due to customs inspections in the destination country, weather conditions, holidays and force majeure factors**. These delays are beyond our control and we cannot be directly responsible for such delays, but we will do our best to assist you in checking the status of your package.

#### **4. Shipping costs**

*Shipping charges are calculated based on the weight, volume and shipping destination of the product.
* Orders over **[Example: USD 69]** can enjoy **Free Standard Shipping** worldwide. (*This item is optional and can be adjusted according to your promotion strategy*)

**5. Duties and Taxes**

* **【Please choose one of the following expressions according to your strategy】**

    * **Option A (DDP - Duty Paid):** The price shown in your order is the duty paid price. This means that all import duties, taxes, and customs fees are paid by [HIBAES] and you do not need to pay any additional fees** when placing your order.

    * **Option B (DDU - Duty Unpaid): ** The price of your order ** does not include ** import duties, VAT and other taxes that may be imposed by the destination country. These costs are borne by the consignee. When the package arrives at the destination country, the customs department may contact you to complete customs clearance and make the appropriate payment. Failure to pay relevant taxes may result in package delays or returns, for which [HIBAES] cannot be held responsible. Please consult your country’s customs department for specific tax amounts and policies.

 **6. Package Tracking**

* Once your order ships, we will send you a confirmation email containing the **Tracking Number** and **Inquiry Link (www.17track.net)**. You can use this tracking number to check the location of your package in real time on our carrier's official website.

 **7. Package lost or damaged**

* **Package lost:** If you have not received your package within **[e.g.: 15 working days]** after the estimated delivery time, please contact us immediately at **[hibaes-vip@outlook.com]**. We will assist you in initiating an investigation with the carrier and reship or provide you with a refund based on the investigation results.
* **Package Damage:** If the package or product you receive is damaged during transportation, please contact us with clear photos of the product and outer packaging within **[for example: 48 hours]** after signing for it, and we will arrange a replacement or refund for you.

 **8. Wrong address or undeliverable**

* Please make sure the delivery address you fill in is accurate. The customer will be responsible for the return, loss or additional costs of the package due to incorrect, incomplete or undeliverable address provided by the customer.
* If the package is returned due to incorrect address, no one to sign for it, or failure to clear customs, we will contact you to arrange resending, and you will need to bear the corresponding secondary shipping costs. If you choose a refund, the value of the item will be refunded, but the original shipping charges will not be refunded.

 **Contact Us**

If you have any questions about the logistics policy, please feel free to contact us via the following methods:
* Customer service email: **[hibaes-vip@outlook.com]**
* Contact us page: **[www.hibaes.com]**